Production Support Analyst

Address:

Member of a production support (7x24) team for a small number of mainframe applications; applications are COBOL, CICS, DB2, running online and a large nightly batch suite.

The team provides top tier second line support to production systems.

Calls for support are required for batch failures and online failures. Problems are investigated, analyzed and solutions provided.

Solutions could include file or database patches, changes to JCL, emergency fixes to code.

Participate in project implementation and monitor application health; provide support for user demos as part of implementation.

Support project development teams during requirements and development, providing necessary understanding of data and existing processes.

Support numerous external teams including data interfaces and user front ends.

Applies deep knowledge of applications, data structures and code to provide high level of support.

Utilize available tools, ensure standards are adhered to.

• Translates user needs into technical specifications by understanding, conceptualizing, and facilitating technical requirements from user.​
• Analyzes, develops, tests, and implements new software programs, and documentation of entire software development life cycle execution.
• Performs preventative and corrective maintenance, troubleshooting and fault rectification of system and core software components​.
• Ensures that code/configurations adhere to the security, logging, error handling, and performance standards and non-functional requirements.​
• Evaluates new technologies for fit with the program/system/eco-system and the associated upstream and downstream impacts on process, data, and risk.
• Follows release management processes and standards, and applies version controls. ​
• Assists in interpreting and documentation of client requirements.​
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

Foundational level of proficiency:

• Creative thinking.
• Building and managing relationships.
• Emotional agility.
• Quality Assurance and Testing.
• Technology Business Requirements Definition, Analysis and Mapping.
• Adaptability.
• Learning Agility.

Intermediate level of proficiency:

• Mainframe platform
• CICS, COBOL, DB2, SQL, MQ, JCL & DFSORT
• Tools (BMC, IBM for DB2, batch and CICS)
• Applications Integration
• Troubleshooting.
• System and Technology Integration.
• Verbal & written communication skills.
• Collaboration & team skills.
• Analytical and problem solving skills.
• Data driven decision making.
• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Technical proficiency gained through education and/or business experience.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.